EyeTV Lounge • View topic

by **mac.gebruiker** » December 31st, 2008, 3:01 pm

TVTV.nl does not show any program starting januari 1. This happens not only in the EPG but also when accessing their own site.

So it is clearly their problem but it would be a good thing if El Gato contacted them about the problem.

by **Jos** » January 1st, 2009, 1:58 pm

Yep, only info for Nickelodeon/Comedy Central.

Zuigt...

Krijg trouwens de volgende melding als ik inlog op de tvtv.nl site:

"aan juridische restritions is de beschikbaarheid van de programma gegevens beperkt tot 1 dag"

Lijkt me een slechte vertaling van iets anders, maar stond dit er voorheen ook al?

by **mac.gebruiker** » January 1st, 2009, 2:09 pm

Jos wrote:Yep, only info for Nickelodeon/Comedy Central.

Zuigt...

Krijg trouwens de volgende melding als ik inlog op de tvtv.nl site:

"aan juridische restritions is de beschikbaarheid van de programma gegevens beperkt tot 1 dag"

Lijkt me een slechte vertaling van iets anders, maar stond dit er voorheen ook al?

Als je inlogt met je id/password dan heb je die beperking niet (ik althans niet, en je ziet dan ruim 1 week maar wel leeg) maar ook op hun site staat geen info.

by **ruudberg** » January 1st, 2009, 3:13 pm

Same problem here since 2009.
No EPG data available for my most favorite channels in my program guide however it doesn't show the text "No EPG data available" that's because it is available but it don't show up in my program guide.
I can see the EPG data that pops up when I'm switching channels but i can't see the info in my program guide.
Please help, I'm heavily depending on this data.
http://gallery.me.com/ruudvandenberg#100448&view=null&bgcolor=black&sel=0

by **mac.gebruiker** » January 1st, 2009, 3:41 pm

At least I now have a rudimentary EPG guide using thsi viewtopic.php?f=86&t=3249&start=0&st=0&sk=t&sd=a

by **safri** » January 1st, 2009, 10:46 pm

Same here, no new data from tvt.nl, for several days now.
And no info on their site about the cause. It's a paid service so it really sucks.

by **ruudberg** » January 2nd, 2009, 11:44 am

De data die ik mis in mijn EPG verschijnt ook niet op de tvtv.nl website.
Klagen kan je hier doen.
http://www.tvtv.nl/tvtv/mytvtv/index.vm ... ml&lang=nl

by **mac.gebruiker** » January 2nd, 2009, 1:41 pm

ruudberg wrote:De data die ik mis in mijn EPG verschijnt ook niet op de tvtv.nl website.
Klagen kan je hier doen.
http://www.tvtv.nl/tvtv/mytvtv/index.vm ... ml&lang=nl

Je kunt daar klagen tot je eens ons weegt en dan gebeurt er nog niets.

by **ruudberg** » January 4th, 2009, 1:46 pm

I'm questioning myself if it's a tvtv.nl problem only cause i do can see the program info that pops up when i'm switching channels so apparently the data is somewhere on my computer but it don't show up in my program guide.

by **mac.gebruiker** » January 4th, 2009, 3:44 pm

ruudberg wrote:I'm questioning myself if it's a tvtv.nl problem only cause i do can see the program info that pops up when i'm switching channels so apparently the data is somewhere on my computer but it don't show up in my program guide.

Check their website (Dutch programms) and you will see nothing. It is clearly their problem.

by **traxtopel** » January 4th, 2009, 6:40 pm

Its tvtv download the test tool and run it.
Help(Bottom left)
tvtv voor pc

Checking Connection... OK

Receiving channel information... OK
53 channels received!

Receiving full Job List... Failed! (Undefined Error!)

Receiving changes since last sync... Failed! (Undefined Error!)

by **bieke** » January 5th, 2009, 10:47 am

i ve got the same problem w my tvtv.nl program guide! it really sucks bad! though, it seems like it s mostly for the Benelux-guide coz i do can check BBC & some french posts. i already send an email to complain about it, but i think they are asleep. i suggest we stalk them w our emails each hour if needed! coz it s not fair indeed, we ve paid for it!

by **bieke** » January 5th, 2009, 11:09 am

btw, has anyone tried to call tvtv.nl about this topic?
is there anyone who can make a call for free?

International Telephone Support

Please note that prices of mobile phone calls may differ unless otherwise stated.
België / Belgique / Belgien

Van maandag tot vrijdag / du lundi au vendredi / Montag bis Freitag, 9:00 – 18:00 h

Tel (Nederlands): 0903 51023
(€ 0,06 plus € 1,12/min. incl. BTW)

Tel (Français): 0903 51024
(€ 0,06 plus € 1,12/min. incl. TVA)

http://www.tvtv.nl/tvtv/mytvtv/index.vm ... ml&lang=nl

by **Osmonicar** » January 5th, 2009, 11:28 am

I have called tvtv last friday but i only talked to a man from the tech depp.
He was not able to tell me about what he called a software problem.

So basicly it was of no help at all.

Is it posible to get the Dutch EPG info in a xmltv format by http://code.google.com/p/tvgrabnlpy? In that case we don't have to pay tvtv.nl for there bad software.

by **Halt** » January 5th, 2009, 11:31 am

They responded to my question about whether or not the service is going to be restored with stating the obvious:

thank you for your message, and a happy new year to you!

Unfortunatley, legal reasons don't allow us to show more data than for just one day.
Please read the notice on tvtv.nl regarding this issue.

Sorry for the inconvenience,
best regards,

No hint as to whether or not service is being restored and nothing about the fact that we (Dutch) don't get any info at all since January 1st. Also besides the badly translated:

aan juridische restritions is de beschikbaarheid van de programma gegevens beperkt tot 1 dag

I don't see anything on the tvtv.nl site that I could read regarding this issue.

I'm beginning to feel robbed by TVTV as they have automatically (without my knowledge) renewed my subscription and charged my CC only 3 weeks ago and now they stop delivering.

by **Osmonicar** » January 5th, 2009, 12:45 pm

Halt wrote:They responded to my question about whether or not the service is going to be restored with stating the obvious:

thank you for your message, and a happy new year to you!

Unfortunatley, legal reasons don't allow us to show more data than for just one day.
Please read the notice on tvtv.nl regarding this issue.

Sorry for the inconvenience,
best regards,

just one day? i don't see a thing.

by **Halt** » January 5th, 2009, 1:49 pm

just one day? i don't see a thing.

I guess that day was last year!

by **bieke** » January 5th, 2009, 3:09 pm

thx! but damn, so, now we are back at the beginning of this topic and so the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!!!

the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!
the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!
the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!
the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!
the only thing we can all hope for is that El Gato contacts tvtv.nl about the problem!
....

gggggrrrrrrrrrrrrr

by **jvdw** » January 5th, 2009, 5:16 pm

Hi,

I just received a response from tvtv (within 2 business days as promised)

Dear customer,
unfortunately no data has been available for several dutch and belgian channels in the past few days.
The error which caused this problem has been corrected already and data will be available again very soon.

Thank you for your understanding,
best regards
your tvt team

Good news after all?

by **rolandvc** » January 5th, 2009, 5:54 pm

I got this one :

Unfortunately, the dutch and some belgian channels do not allow us to use more than the displayed data. In the last few days, one of our suppliers additionally had a problem to deliver the data in time, but this is corrected now and actual data will be available soon.
Please accept our apologies for any inconveniences this caused.
Best regards,
Klaus Geschwinde

What do they mean with "the displayed data" ? After all, it seems they are working on the problem, so we need probably some patience for a few days.

by **Halt** » January 6th, 2009, 8:07 am

What do they mean with "the displayed data" ?

What they mean is that there are 2 problems a the same time:
1) Legal problems prevent them from showing more than 1 day of data
2) Even that 1 day didn't work

So don't get your hopes up. When they say 'will be resolved soon' they are talking about problem 2. We are still stuck with only one day of data.

Even though the website shows the info of the current day now it still isn't imported in EyeTV. So even the one day is still not working.

by **Osmonicar** » January 6th, 2009, 8:55 am

Last night the tvtv is working oke on the tvtv site, but now EyeTV is not showing the EPG info in program Guide.

by **robvthof** » January 6th, 2009, 9:51 am

The lack of a working EPG pretty much makes the EyeTV useless.
No more smart guides, no more planning ahead. I used to search the EPG during the weekend and made the schedules for a week ahead.

I hope Elgato can do something about it. Perhaps Mike can bring it to the attention of the responsible persons??!

by **mac.gebruiker** » January 6th, 2009, 10:05 am

To all:

The copyright message (1 day) is fully unimportant. That information is only for non-subscribers.

In the mean time check out this (viewtopic.php?f=86&t=3249) to get a (not very perfect) temporary solution.

by **Halt** » January 6th, 2009, 7:31 pm

The copyright message (1 day) is fully unimportant. That information is only for non-subscribers.

Where do you get that info from? I've written to them that I feel robbed by them because I pay for something they don't deliver and their response was the same were sorry ... legal problems..etc.

They could have mentioned that it doesn't apply to paying customers. I hope you're right but I'm afraid it ain't so.